We really appreciated the professionalism and competence of both David B. and Antonio. From the very beginning, we asked them to wear masks and they did so with much respect. They did a thorough review of our plumbing needs which was helpful to know where we stand.
We were needing 2 toilets installed. After the estimate we were surprised at how expensive it was. We had already gotten 2 other estimates which were $700 less than this estimate. So, even though we did not use Radiant’s installation services this time, I would still recommend these 2 plumbers because of David’s expertise and warmth and Antonio’s brute strength and communication skills. They went above and beyond and brought our new toilets into our house and put our old toilets outside. We are so grateful to them!!!

We really appreciated the professionalism and competence of both David B. and Antonio. From the very beginning, we asked them to wear masks and they did so with much respect. They did a thorough review of our plumbing needs which was helpful to know where we stand.
We were needing 2 toilets installed. After the estimate we were surprised at how expensive it was. We had already gotten 2 other estimates which were $700 less than this estimate. So, even though we did not use Radiant’s installation services this time, I would still recommend these 2 plumbers because of David’s expertise and warmth and Antonio’s brute strength and communication skills. They went above and beyond and brought our new toilets into our house and put our old toilets outside. We are so grateful to them!!!

This company is highly efficient. They use a 24x7 call center to route customers to a dispatcher who then asks a few questions about what you need. After that, everything is automated with precision. You never get a ring-no-answer from Radiant. I got a next day appointment at 8am and the repair completed in an hour. My AC tech, John Murphy, figured out the problem in 5 minutes. I was advised on the estimated cost and asked for approval before work started. When completed I signed an electronic invoice, paid with a credit card, and got a copy of everything in email. Radiant has awesome business automation and they have excellent service people. They do a system check after a repair to make sure there isn't an undiagnosed problem that results in a callback. Radiant guarantees their work for 2 years and offers 2 free systems checks 6 months apart to further ensure problems with your AC don't surprise you later on. In the long run, preventive maintenance is more comfortable and less expensive than having your AC system fail mid-summer. But fortunately mine was fixed quick and I'm back in the cool. The charges were in line with my expectations for a break-fix call on a motor start capacitor. Radiant invoices parts only which makes the invoice simple, but we all know that is really parts plus labor and dispatch fee. It costs good money to license, train, equip, and pay the best people and it costs a bundle stocking all the parts you're going to need for a mobile repair service and transportation to your home isn't free. I won't divulge what I paid for this repair but I know what I could have bought the part for retail and how much time it would have taken me to do the work. But I'm not licensed to handle freon and I had a dentist appointment. Although it might sound strange when you hear me say it, I would rather get my teeth cleaned than fix my own AC outside in 103F weather. John was very sweaty when he left my home and it was only 9am. That would have been me. And then I would have paid Radiant to come by to check freon pressures and have a look at the whole system just in case. They did that for me as part of the service visit. It's like changing the oil in your car when you live in the suburbs. It's not worth the $20 I would have saved. So I put Radiant on my fridge for the next time I get my AC checked out for the summer.

I greatly appreciated the entire communication process, from the moment I called. The staff was very friendly and professional, explained their process to communicating, assignment of professional coming to my house, fee for coming out which would be waived if services/repairs/replacements were permitted. Received a couple of texts (my choice) as to when they were scheduled to arrive, verifying time, Covid concerns. Morning of service call, received text as to who would be arriving, and estimated timing.
Jake from Radiant (not State Farm 😊) arrived in a timely manner, was very professional and friendly, looked over issues that needed to be addressed, checked his truck to insure all parts were available. Let me be aware he needed to run and get one part needed. Was back in just a little bit of time, repaired toilet, sink drain and 2 outdoor faucets in roughly 2 hours total time from when he first arrived. Will definitely use Radiant should I have any more plumbing issues!