Radiant took great care of us when our heater died. We were able to get in touch with a real, responsive person to have someone service and repair the unit that same day. Our technician, Patrick, was very helpful, knowledgeable, and professional, and we had heat again before bedtime! He was able to repair our old unit, but really, it was old enough to warrant replacing it. Radiant was able to schedule that service on a later day that worked for our family’s schedule. Our technicians, Nathan and John, were on time, friendly, efficient, and very professional. They removed our old unit and installed our new unit quickly but carefully. Both experiences with Radiant technicians were very positive. All communication with Radiant - Sofia and Cynthia - was also extremely timely and professional. They were even able to communicate and schedule services via text message when needed, which was convenient and really the reason we went with Radiant when searching for a repair company. We are very happy with Radiant and would recommend them to anyone.

Radiant took great care of us when our heater died. We were able to get in touch with a real, responsive person to have someone service and repair the unit that same day. Our technician, Patrick, was very helpful, knowledgeable, and professional, and we had heat again before bedtime! He was able to repair our old unit, but really, it was old enough to warrant replacing it. Radiant was able to schedule that service on a later day that worked for our family’s schedule. Our technicians, Nathan and John, were on time, friendly, efficient, and very professional. They removed our old unit and installed our new unit quickly but carefully. Both experiences with Radiant technicians were very positive. All communication with Radiant - Sofia and Cynthia - was also extremely timely and professional. They were even able to communicate and schedule services via text message when needed, which was convenient and really the reason we went with Radiant when searching for a repair company. We are very happy with Radiant and would recommend them to anyone.

Radiant took great care of us when our heater died. We were able to get in touch with a real, responsive person to have someone service and repair the unit that same day. Our technician, Patrick, was very helpful, knowledgeable, and professional, and we had heat again before bedtime! He was able to repair our old unit, but really, it was old enough to warrant replacing it. Radiant was able to schedule that service on a later day that worked for our family’s schedule. Our technicians, Nathan and John, were on time, friendly, efficient, and very professional. They removed our old unit and installed our new unit quickly but carefully. Both experiences with Radiant technicians were very positive. All communication with Radiant - Sofia and Cynthia - was also extremely timely and professional. They were even able to communicate and schedule services via text message when needed, which was convenient and really the reason we went with Radiant when searching for a repair company. We are very happy with Radiant and would recommend them to anyone.

READ UPDATED REVIEW BELOW: We always enjoy Chris' trips to our home. He's fast, efficient, friendly, knowledgeable.

He explains all our options so we can choose the solution that is best for us.

UPDATE: I changed my review from 5 stars to 2 stars. Because we were so pleased with Radiant in 2019, we called them when we needed to unclog a drain in the kitchen.
We were not aware that Radiant was purchased by an investor, who is not (from our experience) following through with training new staff in the culture we so appreciated.
In February of this year, 2022, we had five visits from Radiant, each plumber saying the plumber before them didn't know what they were doing. We spent $1,200 and then were given an estimate to 'fix' the problem that was over $10k. The $1,200 would not be applied to the actual fix.
We cut our losses and called on another local plumbing company. All money we paid to have the new company assess the situation was applied to the total bill.
It really is all about how you treat your customers, Radiant.

READ UPDATED REVIEW BELOW: We always enjoy Chris' trips to our home. He's fast, efficient, friendly, knowledgeable.

He explains all our options so we can choose the solution that is best for us.

UPDATE: I changed my review from 5 stars to 2 stars. Because we were so pleased with Radiant in 2019, we called them when we needed to unclog a drain in the kitchen.
We were not aware that Radiant was purchased by an investor, who is not (from our experience) following through with training new staff in the culture we so appreciated.
In February of this year, 2022, we had five visits from Radiant, each plumber saying the plumber before them didn't know what they were doing. We spent $1,200 and then were given an estimate to 'fix' the problem that was over $10k. The $1,200 would not be applied to the actual fix.
We cut our losses and called on another local plumbing company. All money we paid to have the new company assess the situation was applied to the total bill.
It really is all about how you treat your customers, Radiant.