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Reliant Plumbing
Home Care & Success Stories
Reliant Plumbing
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Reliant Plumbing is Austin’s trusted partner for all your plumbing needs. With an extensive range of services—from plumbing repairs and installations to emergency sump pump and water heater fixes—our team is equipped to handle everything from routine maintenance to complex installations including gas line, water pipe, and sewer solutions. Our comprehensive offerings also cover specialized work like water treatment supply, hot water recirculation pump repairs, and even water testing services, ensuring every corner of your system is cared for. Clients consistently appreciate our commitment to quality and reliability. Our long-standing reputati...
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Chadric S.
They did a good job when our water heater broke. However, I realized I was signed up for an annual membership. When they came out, they never talked to me about membership vs non-membership pricing. The only time I got prices was one for a water heater and one for a regulator + water heater. When I signed to pay, I was never shown the price and falsely assumed it was what they stated initially. I texted the company to cancel it, and got a call by a manager. He proceeded to berate me several times for not looking at the invoice. All he did is escalate the situation instead of trying to deescalate and resolve things. I told him he should focus on training his employees to communicate pricing clearly with customers rather than blaming the customer. He failed customer service 101. Unfortunately, even though the work was done well, I can't trust them.<br><br>UPDATE:<br><br>Thanks to the owner for the update below and the technician that came out reached out to me and apologized for the oversight but what was ignored was the manager's approach towards me. He treated me like it was my fault and even seemed to suggest I was lying. I would like the owner to address that. The manager was rude and unprofessional. UPDATE: it’s been six weeks and we still haven’t received a refund for the membership they never told us about but charged us for . If you check other reviews, they’ve done this to other people as well. BEWARE!
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Randy R.
Service call provided prompt same day response!
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Michael B.
Zach and reliant were great. No trip charge. Just an honest assessment of the problem. Our problem turned out to be very large, which Zach helped confirm and price out various options. Everything was very detailed and backed up with videos and camera pictures whenever possible. They installed a much-needed cleanout in our upstairs bathroom at a reasonable price. Very satisfied with the overall effort and with what Zach and his colleagues were able to complete while they were here.
Terri O.
Roman is extremely talented & always provides sensible, creative solutions for us.
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Heba A.
John C was wonderful! He was professional and explained everything to us. Quickly fixed our plumbing problems and made a great recommendation to help us better maintain plumbing in our home.
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Debbie S.
Great response, totally handled the job.
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Feb 19, 2026