Several weeks ago, I had an off-brand water softer that needed servicing. After receiving no real problem-solving support from several other plumbing companies, I contacted Rite Way, who sent Todd M. He contacted the supplier and spent about 20 minutes over the phone with a company rep as he worked on the unit. I was impressed with Todd's honesty; he had attempted to service this (disappointing) unit rather than just trying to talk me into buying a new one. Also, my tankless water heater had corrosion on the external pipes that were welded to the heat exchanger. The heat exchanger thus had to be replaced. This job was very time-consuming, but Devon M performed this task very carefully and methodically over many hours. His co-worker, Rigo (?), also dropped by and spent several hours lending support. It was obvious to me that both of these men were very competent and took pride in performing their work to the highest standard. I cannot comment on "value" in terms of the cost of this work in comparison to the asking price of other installers/plumbers because I had not sought multiple estimates for the job. I am just happy that the work was done well!

Rite Way Plumbing's Justin responded to our kitchen faucet leak this week. We have employed Rite Way for 2 separate issues on 12/31 (sump pum) & this week (kitchen faucet leak). Both times, we have received prompt service. Pricing is also reasonable. Justin promptly assessed our faucet leak Jan 6. He determined that our 13-year-old Moen faucet had failed, and that we need a new faucet. To save money, he recommended that we contact Moen and get a replacement via their lifetime warranty for the faulty faucet. He then came out again on Friday, Jan 10, to install the recently-received new Moen faucet. He was very friendly, professional, and efficient, and we appreciated his strategy for saving us money. I would definitely recommend Rite Way Plumbing, and we will continue to use them in the future.

Rite Way contacted me to offer an inspection and water heater flush. I called them back and easily set up an appointment to have the services done. We set up an appointment and they called the morning of to confirm. Then, the tech -- Christian -- texted/called to let me know when he would arrive. He arrived exactly on time. We chatted about my plumbing, he did the inspection, and flushed the water heater. Christian was very helpful and friendly. After the work, Christian and I talked about my ancient water heater and softener, both of which should probably be replaced. He spent a lot of time writing out estimates and explaining the benefits of any choice I may make. I was very impressed by Christian's professionalism and his patience in answering my questions. I have decided I will do the replacement, and I will use Rite Way to do it! It's a great company.

Miguel did a good job. He checked everything thoroughly. He even went up into my attic when I asked to make sure that this old ductwork from the swamp cooler had been sealed and was it causing issues. Thank you, and hopefully we do not have to call back for a long time! (:

mike miller was recently here to do the mid year service of my two ac units. he gave me the same great service i have come to expect from rite way. i have used their services for the past 13 years.

Had a peculiar issue that after the shower runs a little while, water would come out from behind the toilet. Plumber Carlos E. showed up on time and started the investigation right way. When decided a sewer camera was needed, Carlos contacted co-worker Jason who was equipped with a camera. Both technicians assured me that there would be no cost for using the camera, they just wanted to find the cause of the problem so they could solve it correctly. Both men worked diligently to get the issue resolved and also offered me a couple tips going forward. Both Carlos and Jason are friendly, knowledgeable, professional and pleasant to work with. I was very pleased with this experience. Thank you, Carlos and Jason, you have earned RiteWay plumbing a long-term customer!!!