Our A/C unit started squealing last night. After reading a few reviews last night I called Hays. Even though they don't open until 7:00 AM, I called at 6:45 hoping someone could help ASAP; especially since they temp had climbed from 76 to 84. They answered & were very courteous . They took my info and had a scheduler call me back. They were able to fit me in for a 5-7 PM time slot which was better than any of the other companies I checked that were at least 2-3 days out. I was pleasantly surprised when they called back at 2:20 & said they could have someone here in 45 min. Jerry S. came right away; found the problem & replaced the capacitor. While I was on the phone with my husband explaining the problem and the cost Jerry also checked our other unit & for that capacitor was about to go out as well. If our units weren't 13 years old we would have signed up for the warranty program; however, it just didn't make sense for us since we'll have to replace the systems soon and any other parts will be much more expensive. Rather than me trying to explain the costs or components Jerry spoke directly to my husband making everything clear. He even e-mail my husband the estimate for the parts and trip charge for today and the estimate if we were to sign up for the warranty program. Jerry was very honest and professional; he definitely went above and beyond and we truly appreciate his service. I will be sure to recommend Hays Cooling & Heating to everyone we know in need of help with HVAC. For the 1st point of contact to the end Hays was professional, polite, honest and all at a very reasonable price.

I decided to call Hays based upon Yelp and Google reviews. I'm glad that I did. They are a very professional company. I was surprised when my AC went out in the 119 summer temps that they could come out the next evening, much sooner than any other company. Thad was to be here between 5-8pm and I got a call telling me he was running late and it would be the latter part of his time fram when he would be here. What?! A phone call? Who does that? It was only 7pm when he arrived and I had a 40 minute call ahead from Thad when he was on his way. Unfortunately he only had one part I needed on his truck and it was after 8pm so he had to return the next day but their prices are competitive and I got a discount because I signed up for the biannual checkups and they waived the service call. Hays is the way to go. Thad gets 5 stars also and should be recognized by Hays for his professionalism and performance. They are lucky to have him as a representative for their company.

Timely Response and Excellent Service
Have had Hays Cooling, Heating and Plumbing for several years now. Always very polite at front desk and service personnel. Do very nice job servicing my a/c units. Have never had a complaint about their response time and service on a/c units.

This company has serviced my old a/c units, and most recent installed two units on my house, Work was excellent and very fast. They continue to provide followup service and periodic maintenance through my contract agreement.

The plumbing tasks performed by Dan were done quickly and cleanly and he was very easy to work with. I plan to use Hayes in the future because I was very pleased with both their scheduling department who were super responsive and informative and with Dan who really knew his business.

Very courteous and professional. Mike arrived promptly and explained up front everything he was going to do for the preventive maintenance checkup on my AC system. During his inspection, Mike took plenty of pictures of the items that needed attention and thoroughly explained them and the recommended remedies. In the end, he found and documented prior repairs from the other contractors I have used over the years that were not done quite right where corners were cut. Mike fixed everything and again showed us pictures of the work he completed to make sure my wife and I were satisfied with the repairs.

I am extremely happy with the service, and the charges were very reasonable. Hays Cooling & Heating is by far the best AC service contractor I have used in my 19 years living in Phoenix and would recommend them to anyone.

The company representative easily scheduled my appointment at a time convenient for me and both confirmed & reminded me of it the prior day as well as morning of. Manny our service man was easily recognizable by them having sent his name and picture to me that morning. He was on time and very helpful with giving his attention to both AC units. He assessed the needs of each unit, thoroughly explaining the problems and the various options available to solve the issues and made a case for starting up their maintenance program. Their fees for service were very fair and competitive. I have dealt with several different AC companies on other properties and none of them have been as reliable and easy to work with as Hays. I will turn to them for all my AC needs in the future.