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Since its inception, Superior Rooter has been dedicated to delivering exceptional septic system services, plumbing, and contracting solutions to the Northlake community and surrounding areas. With a focus on quality workmanship and customer satisfaction, Superior Rooter has built a reputation for reliability and expertise in handling a wide range of home service needs. Committed to excellence and personalized service, the team ensures that every project is completed efficiently and meets the highest industry standards. Whether it's routine maintenance or emergency repairs, Superior Rooter is your trusted partner for all your plumbing and sept...
Luis M.
Akash and his team came out and did a great job. Great experience all around! They showed up on time ,and was super friendly, and got the job done fast. They explained everything clearly and didn’t leave a mess. The price was fair, and everything’s working perfectly now.
Review from Google
Prince S.
My water heater went out Sunday Joey came that same day to look at it and get it approved same day. It didn’t happen but he made it his business to come back Monday and finish it, and that he did 😮💨thank you Joey for your amazing service and quick and fast work
Review from Google
Oommen S.
Superior Rooter Plumbing was excellent from start to finish. I live in a 70-year-old home and had slow-draining toilets, plus needed my main sewer line rodded for preventative maintenance. Scheduling was easy, and the plumber, JJ, showed up on time, texted ahead, and thoroughly explained everything. He was knowledgeable, honest, answered all of my questions, and took his time without rushing the job. The price was fair, and everything’s working great now. Highly recommend for any residential or commercial plumbing needs. This company knows what they’re doing. They're reliable, hardworking, and truly professional.
Anne M.
Got help for a broken kitchen faucet. My call was answered right away and I got a service tech scheduled to visit in under 36 hours. Anthony was our technician and he was excellent. Polite and friendly (and funny!) and he was quick, but still took the time to inform us of the specifics of the problem and the solution he was implementing. He replaced our faucet and improved the flow of our hot water. Never hope to have plumbing problems, but when I do, I’ll call superior rooter again.
Nick F.
Joe was a pleasure to work with. He showed up at the scheduled time. He was very knowledgeable and helped answer all my questions. Would definitely recommend using them again for any plumbing/drain needs.
Review from Google
Khosrow N.
As a legal practitioner, I feel compelled to share my experience with Superior Rooter and Drain LLC, a plumbing service based in North Lake, which I recently engaged for work on a sewer line. My intentions were clear: I sought to relocate the sewer line cleanout three feet away from my residence's outside wall. During the initial process, I asked Superior Rooter and Drain LLC (Akash Rajput): to install the clean out tree feet away from the exterior wall, sealing the cracked adjacent to the clean-out on the exterior wall and advised them to root out the sewer line clear to the city main.
Initially, Mr. Akash Rajput assured me that their work would be to my satisfaction guaranteed for three years. However, this assurance was later retracted, a development that was particularly concerning given our verbal agreement. Regrettably, I failed to secure a written contract, demonstrating a lapse in due diligence on my part, which has since led to a sewer back-up within three months.
Throughout the excavation, I diligently reiterated the agreed-upon location for the cleanout and the necessity of using hydro cement to seal the aforementioned crack on the basement wall. However, Mr. Ociel and his colleague consistently reassured me with the ambiguous statement, "we take care of you," which, in hindsight, seemed more self-serving than client-oriented.
As the work progressed, they informed me that their rooter was insufficiently powerful to clear the line, demanding an additional 35% charge to clean-out the sewer line with hydro-jetting, a tactic I view as unethical. The various issues and misunderstandings throughout this engagement raise significant concerns regarding their professionalism and commitment to client satisfaction.
In light of my experiences, I advice anyone considering Superior Rooter and Drain to take under their plumbing, they should take several precautions:
1. Formalize Agreements: It is imperative to procure a well-defined, signed written agreement delineating the scope of work before any project commences.
2. Clear Specifications: Verify that all installation locations are precisely as adhered to in preliminary discussions, avoiding arbitrary alterations by the service provider.
3. Goals Realignment: Ensure that the primary goals, such as achieving a clear sewer line, are prioritized and fulfilled as stipulated in the agreement.
4. Payment Terms: Maintain stringent payment terms that stipulates compensation only upon satisfactory completion of the agreed-upon work, preventing misunderstandings or overcharging.
Given the issues I encountered, I advise prospective clients to act with caution when engaging Superior Rooter and Drain LLC. Their services may not meet the reliability and professionalism expected in plumbing repairs, and obtaining clarity and protection through formal agreements is crucial in mitigating potential disputes.
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May 14, 2026