We will never do business with TruTec Electric Company again.<br><br>After a lightning strike, we hired TruTec to assess internal electrical wiring damage, to determine the subsequent integrity of our electrical system, and to estimate the cost of repairs for insurance purposes. Upon TruTec’s recommendation, we paid $3,000+ for a so-called ‘Megger test’. ‘The purpose of this test is to identify any damaged wiring. This includes burned, chewed through, cut through or any other damaged wire’-from Statement of Work (SoW). The ‘pass-fail’ Megger test showed 15 out of 30 circuits in our house ‘failed’. However, the technicians could not give us any definitive assessment other than the circuit ‘failed’, and they could only hypothesize a number of possibilities why the circuit failed. Based on the SoW, we believe that we were deceived and paid for information that TruTec did not deliver. Moreover, we found that TruTec’s statement of repair work was more exploratory than definitive and the repair cost estimates were excessive. Their $25,723 estimate included replacing all the wall receptacles & switches in each failed circuit, rebuilding the subpanel breaker box, replacing the feed from the main panel to the subpanel, and replacing the power feed to the cooktop. After completing those repairs, they proposed to do another Megger test to see if any circuit failed again. After which TruTec would issue a second estimate of repairs that included, possibly, breaking down sheetrock to find the ‘fault’ (As they explained, we would be responsible for any structural/sheetrock repairs). It has been more than three months since the test and no one from TruTec has communicated with us.<br><br>In summary, we feel strongly that we were deceived into allowing TruTec to perform its estimate and their so-called ‘Megger test’, which, in the end, was just a line-resistance test that registers a ‘fail’ with so much as a simple loose wall receptacle. We are embarrassed.<br><br>Addendum 1: Several days before the test, we texted the TruTec Safety Manager to ask if the Megger test was going to be done on every receptacle and every light switch. The answer was, ‘Yes sir! We do need access to as many devices and splices…’ We spent three days moving furniture to expose all receptacles. TruTec never did a Megger test on any receptacle or light switch.<br><br>Addendum 2: On the day of the test, TruTec replaced four of seven wall receptacles in one bedroom, but no repairs were made to the known damaged receptacles and switches. The picture attached shows one replaced receptacle; we were very dismayed with the level of workmanship and especially not being told about the damage to the plaster.<br><br>Addendum 3: Another electric company repaired the known damages and assessed the integrity of suspect circuits; cost was less than 5% of TruTec’s proposed estimate of repairs.
