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Veteran Built Homes
Home Care & Success Stories
Veteran Built Homes
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Corine D.
This team did an amazing job with our kitchen renovation. Everyone was professional and were here everyday on time.
Review from Google
Juli H.
First, the positives: Mark seems like a great person, responds promptly, and worked with me to refine the task list to fit the project within my budget. The first project I'd hoped to do was a logistical mess - and, to be fair, a bit out of his box - so we rerouted to a second project. Maybe I just got the "C" crew? My 4ish day basement floor project turned into closer to 8, mostly due to poor communication with the crew, mistakes that needed to be fixed, or workers showing up late or not at all.
A note: our family has, historically, done home/building and remodeling projects ourselves, and I don't expect anything from a crew I don't expect from myself.
The issues:
Supervision: Mark popped in most days, but briefly, and the crew didn't tell me (or, seemingly, him!) when there were problems or mistakes along the way. The result was that I felt I had to look closely, which set up a lose-lose situation. One day, only one worker showed up - but he wasn't comfortable calling Mark on a Saturday. Language barriers between Mark and the crew were evident, and there was confusion at many points. The crew did not seem bought-in to any sort of company standards, and Mark didn't seem bought-in to training them.
Clean-up: Tack strips/ other trash were left behind on the driveway and in the yard for us to find, dropcloths shaken out (with trash) into the backyard and not cleaned up for days, a last pile of quarter-round left behind. Despite beautiful weather outside, the saw was used inside so the walls are coated in dust.
Communication: There was no final check-in, even by text - just an invoice email. I wrote a note, attached to the final invoice/check, asking for the last debris to be picked up. The check has been cashed, but the debris is still here and there's been no communication about it.
While the finished project looks good, I wish I'd just stuck to a random crew assigned by Lowe's Hardware. I'm so sorry, because Veteran Built seems like such a good idea to this military family!
Review from Yelp
Louise S.
Veteran Built Homes did a variety of repair work around a house we just purchased. Every interaction with Mark and all the workers was excellent. They adapted as needed and communicated clearly and quickly. Work included widening an exterior doorway and installing a new door, repairing several windows, repairing the underneath of a small addition, replacing a portion of the front walkway and the step to the porch, and installing interior doors. A final worker came by to touch up the work, and everything looks great. We are extremely pleased with how smooth the process was and how all the work turned out.
Review from Google
Kendra R.
Review from Google
Steve D.
Amazing company and ownership. Joe and his team provide amazing customer service and the best quality work.
Have a job and don't know who to call? For everything the Ghostbusters don't cover, Veteran Built Homes is your best bet
Review from Yelp
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At Veteran Built Homes, integrity and craftsmanship are the cornerstones we build upon. Though our specific services and location details aren’t listed, our name speaks volumes about our commitment to quality and the values instilled by a veteran-led ethos. Our customer reviews, while briefly summarized, consistently underline our dedication to reliability, superior workmanship, and a respectful, client-first attitude. Clients appreciate our ability to tackle home projects with the precision and discipline that only a veteran mindset can bring, ensuring each project is handled with care and attention to detail. Our team prides itself on tran...