The technician came did a service check and suggested we change the resin in the softener and a second unit that removes odor in our well water. The odor was installed in a small area with our water heater. The tech said he couldn't get it out and we would have to remove part of the wall. I told him EcoWater installed it there to which he replied that was the old owners not them. I suggested when you buy a company you buy the assets and liabilities. He said he would return with a helper to lift the unit out. Two weeks later he returns by alone and says another tech is coming and starts to work on the softener. Then tells me the charge will be $1400. I tell him not to continue and he leaves.

The softener service was in January 2023. In February 2023 the soften stops working, generating an error code. I call for service and am told they can't come for over a week. Today I'm waiting for a call that the tech is on his way. When I called yesterday they told me to call today to get an idea when they would arrive. Today they tell me between 8 and 6PM and refuse to be any more clear. Someone will call 30 minutes before the arrive and if I miss the call the appointment will be canceled.


The technician came did a service check and suggested we change the resin in the softener and a second unit that removes odor in our well water. The odor was installed in a small area with our water heater. The tech said he couldn't get it out and we would have to remove part of the wall. I told him EcoWater installed it there to which he replied that was the old owners not them. I suggested when you buy a company you buy the assets and liabilities. He said he would return with a helper to lift the unit out. Two weeks later he returns by alone and says another tech is coming and starts to work on the softener. Then tells me the charge will be $1400. I tell him not to continue and he leaves.

The softener service was in January 2023. In February 2023 the soften stops working, generating an error code. I call for service and am told they can't come for over a week. Today I'm waiting for a call that the tech is on his way. When I called yesterday they told me to call today to get an idea when they would arrive. Today they tell me between 8 and 6PM and refuse to be any more clear. Someone will call 30 minutes before the arrive and if I miss the call the appointment will be canceled.

I'm quite certain this is not typical for this store, but I requested service for a mouse (rat) issue in my garage over 2 months ago. I spoke with a Sean that came to the house once to do an assessment. Sent an email with a few options for our 'problem'. Unreachable for 2 weeks and finally said they were three weeks out from being able to service me. That was the second time we spoke. The first time was me following up on my first call that was never responded to. I had also emailed and called customer service. In which I was told that Sean would reach out to me. Didn't happen. Hence the second time we spoke.
I had been told that this was the place to go for all pest and lawn services. Well, scratch the pest service. You lost mine. As far as the lawn goes, I'm yet to talk to any one about that, but think they would be better off just letting me make a decision myself.
I've read other reviews and they say the same thing. The customer service is terrible. I CONCUR. Bummer!! I needed a pest control service. But since I was all but blown off, I called someone else that came and took care of the issue. One star SUCKS!! I'm happy to edit my review if anyone (but Sean) reaches out to me and can explain the lack of communication.
Are y'all so busy that you can cherry pick your clients? Do you actually do that? I would think you would want EVERYONE'S business. Just sayin'...


Update...

I received a phone call from one of the managers at ABC. I apologize, but your name did not stick. What stuck was what you thought would be a sufficient dollar amount to make up for our time and 'had to wait' time (ghosted for 2 months and it took a crappy review on yelp for someone to reach out). I apologize, but $200 off a $1000 service isn't enough to make me want to do business with you. I'm in sales and 100% in customer service. If it were me and my business, knowing that I'm probably going to get some referrals from this guy if I treat him right, I would have comped the service completely. Maybe you are not in a financial position to do that and $200 seems like a lot of $$ to you. Well, not these days. Most people spend $100 at the grocery store before they get to the stuff they need.
I changed my one star to two because someone took the time to call me. I don't think they are worth anything more because they still haven't done anything to give me a reason or a big enough incentive to utilize their services.

I'm happy to talk to someone and update my review again.

We have used ABC Home and Commercial for many years. Typically, their service is standard, but recently, Charles has been servicing our HVAC. Charles is very knowledgeable and very professional.

Ed was very helpful with our problem that we had. He was very nice and professional. He is very friendly and knowledgeable of the situation we have with a bird nesting in our bathroom vent. We will have a tech come out to fix it, in the future. Thank you very much for sending Ed.