This is regarding handyman services. Requested two corners of fascia board to be replaced, maybe 12-15 linear feet altogether. Speaking to the estimator, Bob, I understood the 4hr minimum and a potential for overtime charges. Fine, I know the job could be done easily in 4hrs because I've done it myself but just don't feel like doing this kind of work any longer. So I get a call from the "technician", Dan, who immediately, I mean immediately begins to tell me that a half-day will definitely not be enough time to perform the work. I explained in detail what needed to be done and he began regaling me with his carpentry prowess. Great, I love good work and I am a pretty good carpenter also so I welcome and appreciate workmanship. Dan continued telling me any number of different reasons why he could not do the work in the allotted time. After expressing my frustration with their "estimating" process I point blank suggested that Dan come give me 4hrs of hard work and he could leave promptly thereafter to which he replied that he was "disinclined" and he didn't like dealing with "strong personalities". Well, cry me a river, Dan. I could go on in more detail but I want to get to the heart of the matter. Their "estimating" is lousy when they don't look at the job and tell customers about the 4hr minimum. It leads to precisely this kind of miscommunication. Additionally, it lends itself to precisely this kind of abuse with the "technician", before even seeing the job, is trying to add more hours. It is a bait and switch plain and simple. And, if anyone at ABC replies to this I will assure you the first thing out of their mouth will be about the lengthy time in business and their integrity as a cover for this lousy and abusive system. One last thing, as I was speaking to the "estimator" I determined that if the "technician" needed materials the time spent running to fetch them would be part of the 4hr minimum. So, I got the necessary lumber, paint and painting supplies, caulk, ladder and even set out saw horses, extension cord etc. They are sitting in my yard in position for the work. All that dude had to do was show up and provide 4hrs of work, exactly what I contracted for...not one thing more and certainly not for more hours before he even showed up for work. 100% DO NOT RECOMMEND

I've been using ABC for several years now and I think its finally time to move on. The good - they are relatively cheap and they can really help with anything home related. The bad - they have absolutely horrid customer service and their scheduling team is a nightmare. I use them for pest control and HVAC servicing. The pest control is decent - they schedule on a day and the specialist shows up when they are ready and sprays the home.

The HVAC is where the nightmares come in and is the primary reason I'll be bringing my business elsewhere. They refuse to give you anything shorter than a 10 hour window. I don't know if they assume all their customers have nothing to do all day, but a 10 hour window is ridiculous. They don't update you in the morning with a tighter window like other companies. Once a tech is ready to come to your home they give you a call. If you don't respond within NINE MINUTES they will cancel your appointment. They expect their customers to wait 10 hours but they can't even wait 10 minutes themselves.

Now comes the price gouging. If you have a service contract with them and they service your HVAC system, DO NOT use them for any repairs. They assume that you are more likely to go with them since you already have them there, but they charge double the price of their competition for significantly worse service. They quoted me $1900 for a small leak in my mini-split and I had 3 competitors come by to give me competing quotes. All 3 came in between $500 and $850.

I've been using this company for lawn and pest services (will be discontinuing), and when my AC was having issues this past July with our many days of 100+ weather, I called them out for a diagnostic check. Told me it'd be a flat rate for a diagnostic. When the tech arrived on site, they then said they needed to clean the outside unit in order to get an accurate reading which would be an additional charge...then, oh, this one part is bad so you should let us replace it for $180 so we can still get an accurate reading...then after $380.00, oh, you need a whole new system. No refund on the part that was now basically worthless, no reply to emails about it afterword (more than one). Tech didn't even measure the unit or anything in order to get a quote for a new system...instead I had to make a separate appointment with a "Comfort Advisor", one week from day of visit...so that the comfort advisor could come out and measure and get me quotes. How many days of 100+ weather were we in? Tech couldn't measure while there? Ridiculous. I went with another company who came out the next day, measured the same day, quotes by that evening, unit 2 days later. I DO NOT recommend ABC for anything AC related. Look for a more honest / better company.

This Place is INFESTED with Roaches! Do not live here. They also have mice. One jumped across my path a few weeks ago, so clearly the Bait boxes on every corner are not working. Management claims that we've had roaches for the last year because we killed them onsite and the bait is unable to get to the nest....that's a load crap. ABC pest service said do not kill them for up to 2 weeks after the spray. He also said to not clean our counters with anything but hot water. We did what he asked and after months we still have them in HIGH numbers. They've been out 4 times at least. The Flats on San Felipe has an infested of Roaches.