I had a problem with a missed appointment but their customer service did a stellar job at rectifying the situation.

We have used ABC for 6 years for our lawn/tree/window/pest service. Until this year we have been more than happy with their service, that's why we have used them for so many things. This year though, the lawn service has gone down hill substantially. They don't show up when expected this has happened multiple times in the last few months and when I call to check on things I have been told that I am in the schedule and no one shows.
The reason I use ABC is because I liked their reliability. That has gone by the wayside. I called and talked to Stephanie, the supervisor for lawn care and only once did she see that the guys came that day.

We use ABC for pest control regularly and have been very pleased with that service. We decided to try them out for Christmas lights this year and were blown away with the service!! We worked with Kevin H. for the estimates... he gave us options and never made me feel bad for asking all the questions and getting different options to see what fit for us. Patricia V. confirmed the plan we wanted to go with and was so sweet and professional when scheduling. She gave us the option to have lights installed sooner if something came available and we were thrilled that they honored that. It worked out perfectly to have lights up the weekend after Thanksgiving. The crew led by Cesar B. was fabulous. They were very careful around our home and took care of the property while installing the lights and then went over the options for scheduling an on/off schedule. The lights look great and we are so excited it was such a great experience. We've had several folks ask about the lights already and gotten positive feedback from neighbors. HIGHLY RECOMMEND ABC FOR HOLIDAY LIGHTS!!!!!

I never leave bad reviews, regardless of how bad the service is. But in this instance I feel compelled to get the attention of the people in charge of customer service at this company. I have been a customer of ABC's for years. I used them for lawn service and pest control. Things were going well for many years, as the crews were the same and knew the property and the interaction with them was very minimal. In the last few weeks, things got really bad. First we noticed that they would send a different crew every time, and they would do the bare minimum and leave. A lawn service that would usually take 45 minutes would be done in 15 minutes or less. On one instance their lawn crew cut my low voltage wire while trimming bushes. They called to let me know about it, and when I told them that this is not the first time this has happened, they just hang up the phone. Their manager was nice enough to call me back and apologize, so we let it go. The very next week, another crew broke my automatic gate. Once again their manager had to come over and fix it, after spending time on the phone trying to tell him how to reset it. That was the last straw, so I ended up cancelling lawn service and keeping just their pest control. Today a new pest control person (George) shows up, and he also was new to the property. He could not figure out how to get out. Then he parks his car in the path of the automatic gate and breaks it. Had to go into the same routine with him over the phone on how to do a hard reset, so he can let himself out. Lawn and pest control services should be seamless and not require so much hand holding. Otherwise I would just do them myself and save myself the headache and the monthly cost.
Once again I hate to leave a bad review but ABC's crews and service have gotten way worse over the years. I think they are growing too fast and not able to keep good crews around. They are stretching them too thin, and the focus is on volume and not on quality.

We don't have a lot of options out in Manor (more are starting to pop up),. We now use ABC for a variety of needs.

First - Pest Control. I wanted a company that was legitimate. After having a small one do pest control and going up on price while we still dealt with pest issues constantly, we turned to ABC. We have not had any problems since taking them for Pest Control. By the time the critters start showing up (and trust me, our dogs and cats know when they do), it's already time for ABC to come back out. Their cost regarding pest control is reasonable and is comparable to other places.

Second - Appliances. My roommate and I have no idea what we are doing with this kind of stuff! Our fathers always helped us (I know we are those types of girls) and they live too far away. We have had them come out twice for two different issues. The man who came out was so professional and friendly. The customer service when we made the appointment was great. The cost was a little high for me, but at the same time, we couldn't do it ourselves and they had no problem explaining each cost. We both showed it to our father's and labor is a bit high anywhere you go, but we received confirmation that ABC didn't' charge us for anything we didn't need! And the guy was so honest about the fact that he could fix it but he'd back out in a few months and maybe we should consider a new dryer. I applaud honesty and it makes me stick with a company.

Third - rats! Somehow we got rats in our attic recently. Horrible rats. Luckily, the predators in our home have kept them out of the house. This is a current situation going on, but they scheduled a visit within 24 hours to inspect and quote. Considering their service includes plugging any holes, trapping, and coming back multiple times (not to mention the one year warranty on rodents in the attic), I have to say so far I'm floored at the professionalism and job they have done. We still have one more visit coming up for them to check the final traps, but they are thorough and take their time each time they are here to make sure the job is well-done.

Fourth - we decided to get a quote for lawn services. I will be switching to them soon! Their cost is beyond reasonable for our size lawn.

I have absolutely NO complaints. From customer service, appointment scheduling, emails of invoices and quotes, individuals who come out to the property, and to the easy-to-use website, I'm a fan and highly recommend them.

**edited for some grammatical errors, oops!