We've been loyal customers for decades. So disappointed in recent service. Not only has the pest control been substandard but they didn't show up yesterday. Apparently they still had our stolen Visa card number on record so they canceled the service call without telling me. Couldn't the person scheduling me tell me that there was a problem with my balance? Also, a simple apology would've been nice during the conversation. Has ownership or management changed?

I am so disgusted with ABC Plumbing right now. Don't even bother to call them. They will tell you their are too busy to come for a plumbing leak for several days. We waited 3 days and stayed home all day and at 4:30pm they call and leave a VM they are coming and because I didn't pick up the phone (I was on a phone call). They cancelled my service call. And oh by the way...we can't get out there not until next week. They must have enough business...so go elsewhere.

I have been a customer to ABC Pest & Lawn for over 15 years and I have always been able to contact supervisors when I see a work not done up to par. I have my lawn done, my termite inspection done, and my pool cleaned. But this work I have to speak because due to the technician that came out and was only @ my home for 3 minutes and then to send me a
summary of $3000. The technician I am speaking about is Kaleb Williams. I reviewed my Ring camera history and saw that he arrived at 9:19am when he rang my doorbell, then when he crossed to go in my backyard at 9:21am. He then triggered the camera at 9:24am with him leaving. He then placed on the pool and spa summary that he came to my home at 9:18am and "departed" at 3:12pm! (LIES!) All I wanted was for someone to take a look at why the pump kept going on and off. I then spoke to a supervisor and expressed my dissatisfaction with Kaleb's assessment. When Tim Keller came out, he looked at the pump and also told me that the pump needed changing and that I also need to change the control panel as software updates would not apply if I changed out the pump and not the panel. I then went out to Leslie's Pools and explained to the employees there what I am seeing and hearing with my pump. They stated that it may be the capacitor needed changing. So I purchased one and went home and it did not resolve the issue. They then recommended someone to come and he came out to my home, looked at the pump and stated it was not the pump, but simply the motor needed repairing. There was nothing wrong with the panel control either. The work from the other company only cost me $700+ vice the $3000 that the technicians at ABC expressed to me.

As I said, I have been a customer for over 15 years and because of this individual I am going to change companies as I did not appreciate the over charging they tried to get me to buy.

i have been using ABC for everything in my home for many years and have been pleased with most (slowly whitiling down to some) of their services. My current complaint is with their pool service division as i have struggled with them for many more years than i have been satisfied. The last time i voiced a complaint (2 years ago) they assigned me a different pool cleaner technician which i have been extremely satisfied with so no complaint there. i have major problems with their pool repair service. Last year they tried charging me over $700 to repair a Polaris pool cleaner when a new one costs much less AND i had told them to cap the repair at $250. Today they wanted to charge me $695 to replace a drain cover in my spa. A new drain cover costs about $20 online and yes the spa needs to be drained to put the new one in but it literally just screws into place. i even told them the old drain cover was still good and just needed to be screwed in so i asked them to double check the price as i honestly thought they were quoting me for something else; even the customer service rep was surprised by the quote. They came back with the same $695 quote. Shame on you ABC for such price gouging! Bobby Jenkins you need to take a hard look at your pool division. it is sad to say that while the concept of expanding into so many different areas is great for your business and nice for customer one-stop-service unfortunately you have lost track of the exceptional customer service that you provided back when you were just ABC Pest Control. i will continue to use ABC for my pool cleaning but will be going elsewhere for pool repair services. And for the spa drain i will screw it back into place myself with 15 minutes of labor time! Pool owners beware and make sure you are questioning quotes you receive from ABCs pool service division. Had i not asked in advance they would have come out done the repair and i would be out $700! There are many good and reasonably priced independent pool companies out there and they will be getting my future business.

I called regarding a possible mice problem, but it was a cockroach problem. Since I got less than a week to get my rental ready to move in, they were extremely accommodating with my particular situation. Every person that I spoke with, inspector and technician were extremely professional, knowledgeable, and friendly. I greatly recommend your services, and will be my company to go in the future.