Well I guess everybody's experience is different.... we have used ABC for many years to handle our pest control and contracted with ABC for lawn care maintenance at a rental property we own. Recently we received an email from the customer service department that one of their pest service technicians, while making his regular service visit to the property, noticed the weedy condition of our flower beds and poor lawn condition and wanted to recommend ABC lawn care to remedy our lawn maintenance issues. OOPS! I guess the left hand doesn't know what the right hand is doing in this company, because as I stated before, ABC was already contracted to provide this service. We promptly replied to the email in short 'thank you for telling us about the crappy job you are doing - please contact us and go take care of the issues'. We have not yet received a return email or call (although we are bombarded by ABC junk email every week).

We are now making calls....

After much research we selected 3 highly rated Air Conditioning Companies of which ABC was one. We were very satisfied with the excellent job their technicians did and the timely, professional and courteous manner in which they did it! They were very knowledgeable and also offered us the best price!

We have used these guys for several years now but are currently interviewing alternatives. Frankly I have been completely fed up by the poor management on the pool service side. Although most of their folks are good, when someone quits there are always issues because management doesn't seem to care. We recently had an issue where our credit card expired and they stopped coming without any notice. We called to update the credit card but they failed to notify anyone to come out. So two weeks later green pool. Typical issue unfortunately.

I'm looking at replacing them - seems like there are several on yelp that are more highly rated and cheaper to boot,

Pest service has been a bit better.

Edit: The manager reached out to me and made things right. Now that the price I paid reflects the preventative service they provided (no active rat issue), and I would feel comfortable hiring them again. I was, after all, very pleased with the quality of the service they provided.

Do not hire ABC if you need whole house electrical troubleshooting as it is not something they are capable of providing, although you will not know that until after you've wasted your money with them. The lights in our house dim and flicker, sometimes taking a moment to come on; small motorized things like fans and vacuum cleaners don't operate at full power and sometimes surge to full power; large motors like the air compressor trip a breaker; and microwave or refrigerator coming on dims lights. It's bad enough that we are worried about a house fire.

The first ABC electrician said all this was normal and there was probably something wrong with our air compressor. (We had already tested the compressor at two neighbors houses and it worked fine and did not trip a breaker.) This electrician changed one breaker only because I insisted that something needed to be done, and he was more worried about the other six appointments he needed to get to than he was about doing our job right.

The new breaker made no discernible difference in the electrical problems, so after giving it about a week I called ABC again to talk about a resolution. The woman I talked to was very nice and customer focused. I told her we still needed the problems fixed, but I didn't want to pay a second service call charge to fix something that should have been done the first time, and I didn't want the same electrician back since he wasn't able to determine what was wrong. She agreed not to charge a second service charge and said she would send another electrician - this time an experienced specialist.

The second electrician shows up and demands that I agree to pay him the service charge before he will touch anything. He knows nothing about the agreement the woman at the main office made with me. He too says he has other work he needs to get to so away he goes.

I call ABC back and this time talk to someone up the chain of command from the first woman, and I'm told that I either misunderstood the first woman or she misspoke about the service charge. Neither of these things happened -- we were in perfect understanding with each other. The second person offered to refund half of the first service charge, but I declined since I wasn't looking for anything for free. I am done with ABC and am arranging to hire an electrical contractor with troubleshooting experience.