I have used ABC for about 7 years and overall I've been very pleased. They have always come when promised and will call my cell phone to let me know they are on the way so if I'm not home I can meet them.

The first lawn person, Thomas, was awesome and I was sad he was changing his territory (for him it was closer to his home). But the second (& current) person, Clint, has been great. I met him to discuss what I expected the first couple of times and after that I felt comfortable that if I was not home he would handle the job as expected. He always calls ahead to see if I have any concerns I would like addressed.

I also use them for pest control also but not as regularly and have been very pleased. Always professional, respectful and arrives as promised.

The disappointment for me was when a bird got in the house, driving my cats crazy! I called expecting they would send someone immediately so the bird and cats would not destroy my house. But to my dismay, they wanted to make an appointment for a sales person to come to give me a price. The appointment would not happen for a day or two. ---I did not subtract a star for this because in the long run it saved me money. I used a 6 foot ladder, an extension pole for painting with a sheet attached to it and when the bird flew above the front door (cathedral ceiling there), from the ladder, I guided it with the sheet out the open front door. It's amazing what you can do when you have no other options!

Recently, I've been having air conditioner problems and the home warranty service provider (not ABC) that we have a contract with has been beyond terrible. So I used points to have ABC come out and perform tuneups on both units and they identified the problem. Now I am waiting for the other service provider to authorize ABC to make the repair. I will cancel the home warranty and sign a contract with ABC for my heating and cooling needs.

Unfortunately, mistakes happen but how a business handles them is what really counts. Any time I've had questions or concerns they have been responsive and handled them in a professional manner. A co-worker of mine says "If you're not making any mistakes you probably aren't doing anything!".

**This is the review for my experience with ABC rodent and pest**
I have been with ABC for rodent and pest control now for close to two years. I wish that I had parted ways long before now. I spent close to $1000 for rodent management where ABC was to come and seal up any potential points of entry into my home. They did a minimal, at best, job of sealing up my home. There were gaping holes that were never addressed. I had pointed it out on more than one occasion and was dismissed as if I knew nothing. I had another company out this week and found out all along I was indeed correct and discovered just how much ABC never did (but I had paid for). In addition I had asked about potential insect (termite or wood boring animal in reclaimed wood I have in a somewhat newly remodeled portion of my home) - I was told by ABC's termite and insect specialist it was the "foundation settling". The constant very fine powder under the reclaimed wood ceiling and no where else was the "foundation settling and nothing else" - wrong again! It's Post boring beetles. In regards to rodent management - they placed out bait boxes and that is about all. There is some valid dispute re: bait boxes and whether or not they will actually "control" the rodents/rats or if they instead attract them. One thing that should be noted is that with bait boxes, you have a poison ("safe" or not, it's still a poison) and if you have a dog or animal that goes after rats, or other critters in your yard that could get into your bait boxes like a squirrel (and ABC will tell you that can't happen - it does and I had a couple of dead squirrels most likely due to getting in the bait boxes), they risk being dosed second-hand thru that critter. ABC will not mention this. I was told it was essentially "impossible" for anyone or anything to get into the bait boxes and get the "stuff" other than a rat. Well, I am someone who recognizes that nothing is impossible and things do happen and those who think and act as if they don't are often the ones I need to be most wary of, it's a personal decision. A certain degree of cautionary respect is never a bad thing. They act as if the bait boxes are safe as they come. The other issue is that you shouldn't have to worry about or focus on baiting anything IF your home and any potential entry point have been properly and adequately sealed (unless you are in a particularly unique situation, in which case all the other companies I spoke with said they will do bait boxes, just not as a first choice and not as a standard "prevention" measure)! I personally feel that ABC is relying so heavily on these bait boxes because they are simply failing to do the work right the first time when they charge you a significant amount of money to seal and close off entry points to your home and baiting is an easy fix. For the pest management side of things, they are a bit pricier than others considering that you are paying for a service every 2 months when most companies are coming quarterly. And they will give you the hard sell on a contract etc. I felt as though I was dealing with a used car salesman. A nice one perhaps, but still a used car salesman. The reason standards call for quarterly treatment is to prevent a buildup of the pesticides in your environment and/or yard. Especially in an area with drought conditions and lower rain levels, the granules dispersed are more likely to persist for longer periods of time. The other companies (more than one) which I spoke with recently all handle their pest management quarterly but will come an additional time (so every other month) if you insist or just periodically if you happen to feel you need it. On a routine, standard basis though it is not advisable to continue to build up pesticides on such a frequent basis. The biggest problem I had with them however, was in their lawn and garden division. Overall there is just very little meaningful customer service to speak of. Lots of talk and not a lot of action.

I like ABC they do a pretty good job and you can schedule monthly service. The only thing that I wish they would do differently is come when I am home so they can do the indoor service. Sometimes I do not get a call before they come out. Other than that they are great.

Sorry to say things did not work out well with ABC- I had high hopes. After several different pest people, having to come back out many times for general routine services, and then falsely advertising free estimates for heating and AC problems- they put me through the ringer with daily phone calls, bills, threatening collection letters for my free estimate- finally had the manager agree to correct and delete the charge for the estimate, but after months and countless hours of phone calls and stress. They - 4 staff including manager were difficult and combative instead of caring about keeping a customer in the long run. I will be finding a new provider who has better service and does what they say. I will say the area person dick who does the intitial visits was very helpful in dealing with difficult rodentissues.