Josue initially came out on Monday and diagnosed the issue quickly. Was scheduled for repair 3 days later. Josue came back out on Thursday and did the repair quickly. Was polite and professional. Best Owner Direct will be the company that we use for all future repairs!

Best owner direct HVAC came out to my house and gave me an estimate within 20 minutes. I received an eta text from the service agent every time they were about to visit my home. Plenty of professional communication. From the down payment to documents that needed to be signed everything was paperless and easily completed through email. My system was installed in one day and everything is working great.

Very happy customers of a new central heating & cooling Heat Pump System. The estimator came out and was very customer focused and recommended a system that would work for our home and be affordable. The install crew was great - prompt, high quality, and very respectful of our house while working in it. Everyone, including the electrician and start up tech had great communication and answered all our questions.

We went with Best Owner's Direct for a big project for our home. New AC unit installed, new ducting for crawlspace and a downdraft installation for a stove, exhausts/fans for bathrooms.

Throughout the project, that has spanned a more than 6 months now, we would try to reach out to somebody that worked on the project only to be told they would call us back and then wouldn't.

There was little communication while BOD was on site. Jobs were left incomplete and required multiple trips to be finished when that wasn't communicated. Trying to get a hold of anyone that worked on the site was near impossible for answers or information.

Our thermostat wasn't programmed to recognize the AC was installed and ready for use. Which I had to have another HVAC company come out and tell my why it wasn't showing up on the thermostat. This was after multiple attempts to contact somebody from BOD with no call back or follow up at all.

New whisper drive fans were installed in bathrooms, but did not have the modules or sensors put in for motion/condensation.

A low voltage wire needs to be ran from our down draft to a system close to the furnace. Initially told they could do it. After being on site, the wire was not ran. When we finally heard back from them we were told that they can't do that. Which is fine, but when trying to contact them for information so that an electrician could run the wire, it took days to get someone on the phone.

Normally, I would rather work this out with the company to resolve issues, but with the lack of communication and constant run around that doesn't look like it will happen.

I do not plan on using BOD again.

I was having an AC unit replaced. They provided a competitive quote that included hauling the old unit away and replacing the old pad. They were able to provide the quote and schedule the work very quickly. The workers were professional, friendly and really went the extra mile when some complexities arose. The next day I had a surprise visit from an HOA member who had some questions and Chandrine was very helpful. She had both of the issues addressed immediately. Thanks guys!

We went to Best Owner Direct HVAC 2 years ago. we live in a house less than 10 years old. When they came out they diagnosed one thing we would pay, then another, we would pay and so on for about 4-5 service calls. Two different guys came out. One broke the manifold(which now Kevin the owner is saying someone else did) They are the only HVAC company we have ever used. Then they said we needed a new unit which we paid for. At this point we are close to $6000(which today when he came out he said we have only paid $3300 total). I have records of all of the money we have paid. First bit of sun we tried to turn on our AC and it won't work. This is now 7 service calls later. It should be under warranty but the first thing he says before walking into our house is he will be charging us. Again! Now it is probably a faulty thermostat and that is not covered under warranty. Why would that not be something we checked on the 6 prior service calls? Then he tried to say we broke the manifold or someone else did. I have never worked with a more bandaid company. I asked for his CCB# and he wouldn't give it to me but told me to go to his website. He is going off the service records on his phone when he was not the person that came here half the time and clearly someone is not tracking all the money we have put into this as he only has "records" of half. We will be filing a complaint with the CCB. I put a review on his Facebook page and he removed it.