Awesome group of folks. Showed up when they said, kept in constant contact via text messages.
Honest & hard working.
I would highly recommend them for any job.

Called right before a big heat wave and thought I would have to wait for them to come out. Nope. They went above and beyond and came out the very next day! My AC was fixed the same day even though it needed 2 different parts located in 2 different cites. They are amazing! Great customer service and you can tell they really care about their customers.

About 3 years ago we had Kevin from Best Owner Direct HVAC come out and install 3 systems in our home. The one in our bedroom and garage work great but the one that was in our living room was not cooling or heating the house like it should. After a couple month from installation we called BOD and spoke to Kevin. He said he would come out and check our system. He came out and said we just needed to clean the filters. The system was brand new and so we did not believe the issue was just the filters, but we did clean them often. We asked him if he would check the line for any kinks, he said he did not believe it was that. After not getting the right heat in the winter and cooling in the hot summers, we spent so much time trying to get them to come back out to fix this issue. Kevin would message me and say he would come out and never show. I would message him again and he would apologize and say he would call us back and let us know when he can come out, he never did. I have so many txt messages like that it is crazy. When I had gone to my sister's house and she had the same unit, I was amazed on how cool it kept her house. My husband and I knew there was a problem with our system! This year I decided that enough was enough and call the main office to make an apt. Texting Kevin cell was just not working after a couple years of him not following through with his promise. I called the main number and spoke to a gal at the office. I told her all that was the past couple years with Kevin saying he would call or come out but never would. She apologized and said she will get me an apt. The following week Kevin showed up and assessed the situation. He told me that our system had so much build up on it. I said well this has been going on since we got it installed. He checked our vents and believed that maybe we had a vent issue. I asked if he would check if there was a kink in the line because the only unit not working right was in our living room. He did not think it was that and said he would need to come back for a full cleaning of the system. I asked if he could do that today and told me that he would need to come back with the machine that cleans it and set aside a couple hours to do that. He left telling me that someone will call me to make an apt. I did not trust his word given his track record with us, so the next day I called to get on the books for the cleaning. I got an apt set the following week between 3-5. I was working that day but took 2 hours of vacation time to be home. They never called or showed up! I contacted the office the next day and she told me that they could not find a charger to work for the machine. I informed her that it would be nice to get a phone call if they are not coming since I had to take vacation time. She told me that Kevin said he did call and leave a message. I told her no I did not receive any calls as my phone is always with me. They set me up for another apt the following week so they can get a new charger. Txt message came at 5 saying they were in route. I even called the main office that morning to confirm the apt. At 6:30 that night we received a call from Kevin saying that the new charger they bought does not work. At this point I could not believe this is happening. Kevin did not apologize other than pass blame on another bad charger from a company he purchased it from and informed me that it was $500. He said he would come out once he gets a replacement. Weeks had come and gone. I left several messages asking them to call me back for an apt but no call back. I was amazed! I could not believe this is how they do business.
After 3 years of trying to get them to fix the issue, they truly did not want to help us. I have been so patient over the years and at this point I needed to find another company. I called Hybrid Heating and air conditioning and explained my situation. The gal reassured me that they will follow through with their apts. They certainly did! They showed up the time they said they would. The guy was very thorough, checked our lines and assessed the issue. He did say he needed to clean the system, that their was build up but will start with that. They came back the following week. He took the system apart and cleaned it thoroughly. I asked him about the pressure washing machine that BOD was talking about doing. He believes that using that machine only creates more issues. He told me he likes to do it correct by cleaning each part and putting it back together. Since then our system has been working great. It is much cooler in our home and we are much happier. Hybrid took good care of us and it was nice to do business with them.
Since then we had a neighbor next door to us share through conversation his experience with BOD. Without even knowing what we went through with them, he shared the same story of the no shows and calls. We informed him about what happened and was thankful he will not go with them.

Best Owner Direct has knowledgeable and friendly staff, responds quickly to inquiries, is on time, and are very professional. We had them replace our old, outdated furnace and install AC, and from the guy giving the estimate to the office staff to the crew installing the units we were confident the job would be done right. So far everything is running smoothly.

Our A/C stopped working during the record heat wave in PDX in late June 2021. Most HVAC repair companies were scheduling well into August (it was late June), I was able to easily schedule an appointment online for early July. An email confirming my appointment was sent to my email.
Cody arrived on time and was very courteous and professional. Offered to wear a mask if necessary (it wasn't). Our HVAC is in our attic which makes it a bit more difficult to access and very HOT!
Cody was highly experienced and prepared to get to work regardless of access or excessive heat.
Cody asked about this issue and went right to work inspecting our HVAC. He quickly diagnosed the issue (motor on the furnace). He had the part on his truck and offered a very reasonable price including labor. I will be coming back to Best Owner Direct for all of my future HVAC needs/repair and annual servicing and highly recommend them to anyone with HVAC needs!

I have an old system and was told by other companies my A/C couldn't be fixed but Cody was able to track down the part and get my system back up and running great. I'm very impressed with Cody and the team at Best Owner Direct. Great technicians, great prices and they are straightforward and honest.