In our historic building in Dallas, we were struggling with persistent sewer blockages. Various contractors came to inspect and found probable issues with connections and piping. Theodore suggested a complete new line in front of the building, which turned out to be the best solution. The quote included a comprehensive project featuring new interior pipes, excavation, foundation penetration, and street sewer connection. The team did an excellent job, working efficiently and tirelessly. They knew exactly what needed to be done and executed their tasks flawlessly. The entire process of establishing a new connection was completed swiftly, regardless of the substantial work required including installing new pipes in the basement and crawl space, and the street connection. This minimized disruption for our tenants, who were undoubtedly pleased with the brief transition period. Theodore had mentioned that once the work was finished, it would be as if they had never been there. That was indeed the pleasant outcome we encountered. They even returned to regrade the excavation site after it had settled following a rainfall. We're extremely satisfied with their work.

During the holiday season, my husband tried to tackle a leak in our crawlspace. However, our old copper pipes were deteriorating, and each time he repaired one leak, another would appear further along the line. In order to prevent further damage, he had to shut off the water supply to our house, leaving us without water during the holiday season. It was a serious situation. Since he usually handled the repairs, we didn't have a go-to plumber. I started searching online for plumbing services, not expecting much response due to the holiday period. I was pleasantly surprised when one plumbing service had a live person answering the phone. She was able to send a plumbing team, Luis and Javier, to our home immediately. The team was incredibly polite and efficient; they replaced our old, deteriorating pipes with modern generation II PVC pipes and cutting-edge 'shark' connections. Thanks to their prompt and efficient service, our home and holiday season were saved, and perhaps even our marriage!

When I began looking for quotes to get my basement drain replaced, Jake the Plumbing Pro offered the most reasonable rate compared to the other services I considered. Theodore was extremely helpful and had a clear understanding of what needed to be done. I was pleasantly surprised by the speed at which the job was finished. It was barely noticeable that they had worked in the basement. The courteous service techs, Javier and Luis, even provided me with helpful information about potential future plumbing needs. The final cost came in lower than the initial quote. I strongly recommend reaching out to them for a quote on any plumbing issue. You'll be pleased you did.

We reached out to a plumbing service for the installation of a new water softener, a slop sink, and the repair of a wrongly installed drain pipe under the kitchen sink. From the initial phone call with the office staff, to dealing with theodore, the service manager, and finally to the exceptional professionalism of the plumbers, we had an incredible experience. Luis was our main plumber and he had the help of Javier and another colleague throughout the process. They all did an outstanding job backed up by excellent service. Luis even took the time to chat with us for a bit. A big thank you to this amazing plumbing team for everything.

When we moved into our new house, it came with a water softener system, which was new to us. So, we reached out to a local plumbing service to get salt for the system and requested if someone could guide us on how to operate it. One of the perks of dealing with local businesses is that they are always ready to go the extra mile. We truly valued their expertise and service, especially when they helped us carry multiple bags of salt to our basement. When you ask for their service, they provide you with a timeframe of when someone will be available. At the time, they were servicing certain areas on specific days, which influenced when someone would get to us. Some people might want to know this information upfront, so I thought I'd include it in my review. I didn't request for expedited service since it wasn't an emergency, but I'm confident they would modify their service if needed. Javier was particularly helpful in explaining everything we needed to know about the water softener system.