Arrived on time and the service was great. The plumber knew exactly what needed to be done to fix my leak.

I've used Yelp as a trusted resource for quite a while now, so I feel compelled to write to let folks know that, in spite of a positive Yelp rating (off a handful of reviews), my experience with Legacy Plumbing was NOT GOOD at all.
Based on the Yelp reviews, I contacted Legacy about a few small plumbing projects that I needed done. The technician who came to my house gave me such an incredibly strong and brazen sales job, and was that awful type of salesman "nice", I was appalled.

The technician (sales guy) quickly discussed what I had called about, but then in a completely unrelated discussion (i.e. none of my needs/projects would point to a water heater issue), began to insist that I needed a hot water heater. He then pulled out every trick in the slimy salesguy book...First, he told me that his company had recently installed water heaters for several of my neighbors (HIGHLY unlikely...I'm not exactly local to his company and had never, ever seen a truck in the area). He also tried scare tactics by telling me that if I didn't replace water heater (while it is still working, mind you) it could cause thousands of dollars of damage when it breaks (probably possible, but I simply don't replace big-ticket items until they need it...). This guy was so brazen that, after mentioning that something (small) did not need an expensive fix, he said..."See, you can trust me, because if I was just trying to sell you I would have told you that it would be expensive". And then he brings up the water heater.....Short of it is, either they're training these guys on slimy sales techniques (and this one hadn't quite mastered them), or they're paying commission (especially on water heaters?), or this guy is a loose canon. In any event I DO NOT RECOMMEND LEGACY PLUMBING...My advice is to run in the other direction!!!

I had a few plumbing problems going on: one was a short hot water life (water would start getting cool after a few minutes in the shower), a dead recirculating pump and a couple of fixtures (sink faucet and dishwasher) were so plugged with sediment that they were unusable. When I called Legacy the first thing they offered was to help me fix the problems (as much as possible) over the phone for no charge. I preferred they handle the work so they sent one of their plumbers - Doug. He started under the kitchen sink and quickly determined that the 13-year old valves were not working and replaced them. At that point I thought he would work on "unplugging" the faucet and dishwasher but I was wrong. He stopped to explain to me that the cost of finding the sediment in the faucet and dishwasher would possibly be more than the cost of replacing them. Since the dishwasher and faucet were so old we elected to not have Doug chase down the sediment plugging them. I handled that part myself.

When Doug went to inspect the recirculating pump he found that the original installation was backwards. So while the pump has been moving water for 13 years it's been doing so in the wrong direction. This also explained why we were getting so much debris in the hot water lines - it was pulling hot water off the bottom of the tank instead of the top. He quoted a price to replace the recirculating pump and plumb it the right way and he got busy on the work.

After he was finished everything worked perfectly. I have working valves under the sink, no sediment in the lines and the hot water lasts forever. I appreciate the fact that Legacy was willing to help me over the phone (for free) and that Doug explained, prior to working on them, that having him fix the dishwasher and faucet may cost more than replacing them. I would not hesitate to call Legacy for any future plumbing needs.

Fast, friendly, and good to their word.

I needed 2 new 50 gallon water heaters. After calling several plumbers and getting the run around about having to pay someone to come out for an estimate I went to Yelp and found Legacy Plumbing. Several people claimed to have gotten a quote over the phone, could this be real? Yes! When I called Amber picked up right away. She asked several easy to answer questions and quickly gave me an estimate, which she e-mailed to me. They even had an opening the same afternoon. Since I had already received the run around elsewhere I took the appointment. There was only a 2 hour window given to me, a nice change from the usual 4 hour wait-fest, yet the 2 gentlemen arrived 15 minutes early. They came in looked around, confirmed the quote would be what I would pay and went quickly to work. In less than 3 hours both tanks were changed out, all new hoses and "stuff" were in place and they went to each faucet and confirmed that everything was working. Old tanks were hauled away and the gentlemen were on their way. And I do mean gentlemen. They talked to me as a person, were able to explain things in a way I could understand and answered all my questions completely. Never again will I wonder what to do if I need plumbing help. Thanks Wayne for the help and great experience with your company.