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Perfect Star Heating, Cooling, & Electrical is a locally owned family business serving Alameda and Contra Costa Counties from shops in Concord and Antioch, California. The Concord location is at 4415 Cowell Road; the Antioch location is at 2595 West 10th Street. Heating and cooling work covers furnace and central heating repair, maintenance, and installation, plus air conditioning repair and installation, ductless mini-splits, ductwork, and indoor air quality solutions described on the company website. Electrical and solar services include panel upgrades and replacements, outlets and switches, light fixture and fan work, EV charger installa...
Perfect Star Heating, Cooling, & Electrical
Home Care & Success Stories
Perfect Star Heating, Cooling, & Electrical
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Pradeep K.
It was pleasure interacting with the technician Sam. He did a great job in explaining everything in detail.
Review from Google
Marc H.
I can't think Symond and the team enough for the work they've done. Installed brand new heating and A/C throughout my home, kept me informed of everything they did along the way, ensured I understood how everything works and left everything spotless afterwards. Couldn't have asked for better service. 10/10 highly recommended.
Review from Google
Okeson
He was amazing, very friendly and informative. Very personable. I’m happy enough to actually make a post. If you knew me, that would mean he did really really well. Give this man a raise.<br><br>So, he was all of the above.... then I got a bill for nearly 18,000$ after my 10% discount. This was a big number.. so I got another opinion. My furnace is working perfectly for 335$. This company is a sham.<br><br>They told me the circuit board was bad... which it wasn’t and showed me pictures of the brown around the resistors. This is normal, they are resistors... they get warm and after 20 years of being warm there is some brown around them.<br><br>They told me some switches failed. They didn’t.<br><br>They told me my AC uses an old Freon that isn’t allowed and I should replace. This is mostly true... if I had a leak, which I don’t.<br><br>They were going to charge 6000$ for instant hot water. This is a 600% mark up from Lowe’s. I know it isn’t plug and play, but paying hourly for 4 hours of work and a 20% mark up comes to 1800$ from local plumber.<br><br>Also if you say they were bad with your text it doesn’t send you here to say they’re awful. I had to say I liked them to get to this page.<br><br>Shady shady shady company.
Review from Google
Rambling M.
This company is a sham. Maybe I'm one of the few, but the technician was friendly he fed me 100% lies. Recommend replacing the circuit board on my furnace the switches and a couple other things. Then went on to tell me it was in such bad shape I should just get a new one. When replacing a furnace they say replace AC as well (this is apparently true). But my furnace is fine, every component they said was bad wasn't. It had a tripped heat sync that needed to be cleaned. They were ready to charge by 12,000$ for total replacement (which apparently isn't the worst price) but instead I repaired it for 335$. I could have done it cheaper and replaced the couple components for around 30$, but I was willing to pay the guy who did fix it the marked up value because he showed me all the things I can do myself.
If you're in the contra costa county use high performance heating and repair. He fixed my unit and told me exactly what I needed to repair the parts that were worn. BEFORE I paid him. If I had wanted I could have paid the 150$ service fee and fix it myself. Not the best business practice sure, but he has my 100% satisfaction vote.
So to everyone, get a second opinion before paying these huge prices. Find your local small business, they're not always the best, but these large companies only want your money.
Also, if you have small burns marks on the circuit card, those are 100% normal on an old board. The little cylinder shaped thing with 2 wires is a resistor, they get warm. So brown marks near those are normal. This isn't from Johnathan Youngs, but from me an electronics technician (who knows nothing about furnaces). I work with circuit cards a lot though.
Please don't use Perfect Star, they are Perfectly Garbage.
Review from Yelp
Mike I.
Justin and TJ came to repair my furnace in Alameda. They listened to my problem and took care of me very well. What I am impressed with them is that they are not only super friendly but at most very professional. They inspected and found the cause of the problem.
P.S. TJ may need to grow stronger nails like Justin who can cut the wire with his nail! I would recommend them strongly.
Review from Yelp
Ana B.
Horrible customer service.
We called this company to install heating service at our rental house. Everything was installed, however the unit is not working completely . We also received a call about a city inspection that they scheduled, however we were told we were to be the ones to wait for the inspector from 8am to 5pm. We were under the impression that this was something the company technicians would be handling. The first time, we spoke to a lady by the name of Lidia(not wanting to share her last name). She was profoundly rude saying that all this was stated in the contract and if not followed we would be sued. I called later on during the day, and again Lidia answered and when we let her know that it's not stated in the contract that we would be waiting for the city inspector, she said this wouldn't be in there and that instead it was due to COVID-19. We stated that this was not part of the deal and that it's a huge inconvenience for this as we would be wasting time to get this completed. We asked for the manager's name and we got someone named Mabel, who online seems to be a coordinator and not a manager. We asked to get transferred over to at least leave a voicemail, but Lidia stated she did not have a voicemail. We also asked for her email address and we got the main email address. I honestly worry about this because with winter around the corner and the heater not fully working, it's truly a necessity. The fact that the office staff is not helpful and instead yell and threaten is a huge concern issue. We really are just looking for a better solution for this problem. I'd appreciate a call back from an actual manager or the owner.
Review from Yelp
Apr 09, 2026
Apr 09, 2026