Our experience with perfect Star was like dealing with a 10 star company. Ryan Urch was great at explaining everything that was going to be done with a complete install of central heating and air conditioning. And answered any and all questions we had. We had the pleasure to deal with symond marasigan and his crew. They where very professional and safe from the moment they arrived until the job was complete. They where in code of all Covid procedures. Symond was very informative throughout the whole job, and they left our house the way it was when they came. We will highly recommend this company.
Thanks. Kim &Steve Thomas

Our experience with perfect Star was like dealing with a 10 star company. Ryan Urch was great at explaining everything that was going to be done with a complete install of central heating and air conditioning. And answered any and all questions we had. We had the pleasure to deal with symond marasigan and his crew. They where very professional and safe from the moment they arrived until the job was complete. They where in code of all Covid procedures. Symond was very informative throughout the whole job, and they left our house the way it was when they came. We will highly recommend this company.
Thanks. Kim &Steve Thomas

Recently my step-son purchased a home in Walnut Creek that had 2 very old gas furnaces (30 years old) and 1 old tired air conditioner. He called 2 heating and cooling companies for their estimate to install new units. He was not satisfied with the cost estimates and how they planned to do the work. So he asked me for assistance in finding a HVAC company to do the work.

I checked the internet and found Perfect Star Heating & Cooling. Read their reviews and decided to fill out a contact form. Within a short time I received a phone call from their office scheduling an appointment for Mr. Chuck Anderson to come out review the project and provide a cost estimate. He was there promptly at noon as arranged. Walked over the entire job with me and my son. Discussed how it would be done, the various equipment he recommended and why. We went with the Lennox Elite Series. He then gave us the cost estimate. There was a savings of over $12,000 from previous estimates. This cost was within our budget so we agreed, and sign the contracts. Work scheduled for the next week, and would take 2 days to do the entire job.

The following Thursday, Mr. Taniela "Nela" Hausia and his team of two technicians ( Juan and Miguel) arrived to do the work. We were not able to be there to greet them, but they had the key to the house and when to work.

That evening my son went to the house to check up on the progress of the project. He found two issues that needed to be corrected. The refrigerant line was not where he had expected it to be installed and the 2-A/C units needed to be moved closer together to clear an electrical panel and make room for a new fence.

Early Friday morning I arrived at the house, and soon thereafter, Nela and his team arrived sharply at 8 am. Nela called me aside and informed me that all night he had been thinking about how the refrigerant line had been installed and he was not happy with it. He mentioned that if this was his house he would not like the way it was installed. He also told me the A/C units needed to be changed and placed closer together.

I did not have to tell him what to correct. He had worried about it all night and was going to make everything right. Hela and his team went to work and by early afternoon had the project completed. It was exactly what I wanted. They had checked with us on every phase of the final stages of the work. Making sure we were satisfied with its progress.

The work was completed in a timely manner, it looked awesome, and operated perfectly. And the cost was on budget and with no changes.
All day they followed covid protocol, wore masks and maintained proper distance.

Nela and his team kept in constant communications with me and my son. Making sure that everything was how we wanted it. Placement of the A/C units, the new route of the refrigerant lines, how the furnaces would operate. The new metal cover over the A/C lines, and final locations of the disconnects. All three were polite and very helpful.

It was a pleasure working with this crew. I would highly recommend Perfect Star Heating and Cooling. Talk to Mr. Anderson and make sure you ask for Nela Hausia and his team. They will take very good care of you.

Ryan came to check out my furnace that hasn't been working for 5 days. I need a new one. He was very courteous and gave me discounts for being a loyal customer. They are very busy this time of year so it is going to be another 5 days before I get a new furnace. That's bummer. Great company. Highly recommend.

Drew was quick and professional and friendly, felt like having a buddy come fix something in your home!