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Radiant Plumbing, Air Conditioning, & Electrical
Home Care & Success Stories
Radiant Plumbing, Air Conditioning, & Electrical
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James L.
Our technician Dillon was extremely professional and friendly! He made sure he understood our AC unit's history and issues before performing any maintenance and thoroughly explained his findings and service suggestions. He even got to know our dog and gave her lots of extra attention! Thanks for the great service!
Review from Google
Jacob M.
Chris was very professional, knowledgeable, and courteous. He had us fixed up in no time and answered all my questions thoughtfully. You’d be hard pressed to find better service.
I also wanted to update my previous review to include Nestor and Carmelo who installed our Mini Split system. They were super efficient and professional and the unit looks great and performs well.
Review from Google
Sarah G.
update on 9/10/21, new water heater:
Radiant continues to be so good to us. We had some really low water pressure with some of our faucets, and they were able to send someone out the next day. Zak arrived and did a full assessment of the water pressure problem and also looked over our water heater. We knew that thing was on its last leg already, but after discussing it with Zak and him explaining the water pressure issue, we decided it was finally time to get a new water heater. I really appreciated how thorough Zak was. We feel like we got great service at a great price. He also went above and beyond. Not only did he put in the new water heater and fix the initial water pressure problem, but he decided to investigate more into why we had water pressure issues in the first place. Thanks to his curiosity and attentiveness, he ended up discovering we had another water pressure valve underground? encased in concrete? cause sure, why not. We probably never would have known had Zak not looked around. I'm so relieved and happy we have a new water heater and that our pressure is back to normal. Zak was friendly and fun to have around, and he did amazing work. Thank you, Zak, and thank you for letting me talk your ear off and helping us out so much.
from 2020:
I sent in an email on their website for assistance and heard back from an associate almost immediately. Between this phone call and the communication day of, their information was clear and helpful. I appreciate everyone taking the time to explain their processes. Jason came to assess one area in our bathroom, but also went around the whole house to check on all plumbing and put together a lot of options for service, which will be helpful going forward! Dalton came later that day to check on our AC and got us set up on a maintenance plan. Both guys were friendly and knew their stuff. Work on the day was fast and high quality. We are pleased and look forward to using Radiant again!
Review from Google
Tiff M.
Thank you for sending James F. over to repair our main water line.
James was personable, and professional.
He accessed the issue quickly and accurately, communicating every step of the way.
He displayed empathy to our situation, and reassured that he could fix the problem on the spot.
His repair was excellent, as was his advise on our next steps in putting the yard safely back to the way it was, while preserving the integrity of the new pipe section.
I highly recommend James. You all are fortunate to have him in your employ.
Thanks again.
Take care,
Tiff
Review from Google
Brian C.
Great experience from the start. After booking, Radiant stayed in contact with me via text every step of the way from the costs to the tech that would be over. Took time to call me and asked about any covid precautions I’d prefer and the ones they use.
Before my appointment, they let me know “Grant” would be my tech, sent a photo of him, a thorough bio or his experience and what he does in his off time. They very much humanized him and he was a great guy plus very knowledgeable.
He looked over the AC unit, asked tons of questions, then gave his evaluation and cost breakdown with options. We choose what we wanted, he was able to do the work right that day and was done. Super impressed with Grant. Radiant- if you’re reading this, probably should give him a raise to hold onto him. He could easily be transitioned to a different industry and with his character and work ethic, he will be successful.
Thank you for sending him, the work performed and an overall great experience.
Review from Google
Debie M.
I took the day off so I could be there when Radiant came. I got a text at 7:23AM saying my technician was on his way to my house. At 8:50 I texted back for an ETA. He arrived at 9:15 saying he was in traffic. That's just the beginning. My service request was for replacing the outside faucet along with the cut off value and possibly the back flow to the irrigation on the Southside of my house. He quickly gave me an estimate of $1,800. I told him I couldn't do that much. He said he would go out and get me a firm quote. He went out to his truck which was parked in my driveway. After 55 minutes he comes to my door to present the quote. The quote was $1,378. He said he wouldn't charge me travel time it took to go get the parts, but don't tell anybody. He went out to his truck and sat there another 25 minutes before he left. It took him 40 minutes to get the parts which by the way I had sent a picture of the faucet set up when I made the appointment.... When he returned back to the house he again set in my driveway for about 20 minutes which was ~12PM. I watched him take the backflow off and then left to run an errand which took me 30 minutes. When I arrived back he was done (12:30PM). We settled up and he went back to his truck and believe it or not set in my driveway until 1:34PM which was creeping me out. Then I got the invoice via email. There were 3 along with a picture. The invoice didn't tell me anything. I was expecting a breakdown of charges. I called Radiant and asked for an itemization and they said they would send it to me. This is what they sent me:
"We invoice under what is called a lump sum contract. This means that each task is priced with materials, labor, warranty, and any other cost affiliated with your work rolled in to one task. This exempts our residential customers from having to pay sales tax on their repairs and allows us to make sure no customer is paying more for the same repair as the next. Since we price under this lump sum contract and these tasks are predetermined, it's not possible to give a specific price for each element of the task. The information we provided you is all the information we have available. Let us know if there's anything else we can assist you with and have a great day!"
I really wanted to know if I paid for the technician while he was in traffic from 7:23 to 9:15 and while he sat in my driveway which was most of the time he was here. Also, I looked up the parts used on Home Depot and they were less than $75. The whole job took him 35 minutes.
I just want those out there thinking of calling Radiant that they are fleecing the customers to pay for those stupid commercials! Be wise and save your money! They are wolves in lambs clothing!
One thing I forgot. I had to swear on a text sent the day before that I do not have any COVID symptoms or been exposed to someone with COVID. The technician never wore a mask the whole time he was on my property!
Review from Google
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Based in Austin, Radiant Plumbing, Air Conditioning, & Electrical has built a solid reputation as a full-service contractor specializing in HVAC, heating, plumbing, electrical work, and air conditioning solutions. With years of experience serving the greater Austin area, this dedicated provider combines technical expertise with a commitment to top-quality workmanship, ensuring every project is completed efficiently and to the highest standards. While our reviews reflect the positive feedback our customers have shared—highlighting our on-time service, expert troubleshooting, and friendly, professional approach—we continuously strive to exceed...