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Sergey Yakovenko
Home Care & Success Stories
Sergey Yakovenko
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Rakshay J.
Quick to Respond. Speedy Diagnosis. Speedy repair. 3 month warranty
Review from Thumbtack
Ariel H.
Super responsive and came the next day! Alex was on time, communicative with the issue my dryer was having and fixed it in a jiffy. I would definitely recommend them and use them again in the future.
Review from Yelp
Edmond T.
Awesome experience with United Appliance Repair. Used Yelp's request a quote I got 3 quotes, went with United Appliance, oven was fixed, they did a great job on the diagnosis. Happy with the service. Three months warranty is a peace of mind. The folks at United Appliance has been super responsive and bringing their A game. Would recommend!
Review from Yelp
Eric J.
I hate to leave negative reviews, but my experience with United Appliance Repair warrants one. I'll begin by posting my email exchange with United Appliance Repair, which began on Monday, 10/21/19, after I requested a washer/dryer installation.
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UAR (10/21/19, 5:50 PM): Hello,
We have Friday after 12 PM available. Could you please clarify if you have a stackable unit or your washer and dryer are located side by side.
Please feel free to contact us at (415) 968-1958 if you have any additional questions.
Me (10/21/19, 8:43 PM): Thank you for the quick response. After 12 PM on Friday works perfectly. The address, if I did not include it originally, is 123 XYZ in Alameda.
The washer and dryer are side-by-side units. The washer is an LG WM2688HNMA, and the dryer is an LG DLGX8388NM.
Can you please send an estimate for the installation?
UAR (10/21/19, 10:04 PM): Hi,
We charge $195 per appliance for the installation. Since you have 2 appliances, we can install both appliances for you for $350.
Me (10/23/19, 5:22 PM): That sounds perfect. Thank you. I look forward to seeing you on Friday.
Me (10/25/19, 3:48 PM): Hi,
Do you have an estimate for when the technician will arrive today?
UAR (10/25/19, 3:54 PM): Hello, the exact time frame wasn't finally confirmed for today. Our technicians are booked till the end of the day.
Unfortunately some of our technicians temporarily do not service in your area. As you have 2 appliances 2 techs are needed. So we are not able to make the appointment at this time.
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The timestamps of UAR's responses show that they are clearly very responsive. Yet at no point during the week did anyone from UAR correct what sure seems to be the reasonable interpretation that when I said "After 12 PM on Friday works perfectly" and "I look forward to seeing you on Friday," I understood us to have an appointment scheduled for Friday. It's particularly frustrating that this work was scheduled for a weekday and I made sure that I was home from work that afternoon. Suffice it to say that I will not be contacting them for any future work.
Review from Yelp
Audrey D.
"Hello Ron, sorry to hear you?re disappointed with our service. After performing diagnostics of the stove our technician concluded that sparkler assembly replacement was required. Our team always try to do our best to be accurate in our inspections and conclusions to give you the most detailed information on the issue and reasonable price for repair. The problem with refrigerator was quite complicated and our specialist wasn't sure of the issue. Thus he didn't take any diagnostics fee for this appliance as he couldn't help with it. In such cases it's better not to make assumptions regarding some possible problem so as not to mislead the client. As per our policy our technicians make repairs only after getting estimate approval from the client. In case the client proceeds the diagnostics fee goes towards the repair price and is completely free of charge. Feel free to reach us at (415) 968-1958 if you still have some questions regarding that visit. Our support team is happy to assist you! Best regards, Sue"
Review from HomeAdvisor
Audrey D.
Fridge, Freezer or Ice Maker Repair or Service
Review from HomeAdvisor
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United Appliances Repair is a small company with a big heart founded in 2015. Their commitment? Bringing fast, reliable, and affordable appliance repairs to the community they love. They've expanded their reach from humble beginnings, now proudly offering same-day appliance repairs across most San Francisco Bay Area counties. At United Appliances Repair, it's not just about fixing appliances – it's about building a reliable and friendly service that the community can count on. Whether it's a quirky fridge or a grumpy oven, they're here to make things right. When they're not busy saving the day with appliance repairs, you might catch them ki...