I called Stan’s on a Sunday morning of a holiday weekend, because my AC had gone out during the night. The temperatures were going to be approaching 100 later in the day. They were able to send someone right away, within a couple of hours, and he was able to quickly diagnose and fix the problem. My AC is working perfectly again. They were the only company out of the 11 I called that was able to get me on their schedule right away. I highly recommend them.

Trustworthy, on time or early, knowledgeable, reasonably priced. There is literally nothing to NOT like. We are currently about 1,000 miles from Austin, but we are completely comfortable in remotely turning off the alarm and opening the house, and then letting our technician in to do whatever he needs to do in order to fix the problem. We trust him, we trust Stan's, and that's pretty much the end of the story.

Air conditioner repair, fast, efficient, lucky me. Of course seemingly expensive but normal I guess in todays world. Will say again easy to deal with. Called at 8 am repaired by 9:45am. Promised a tech between 11am and 3pm. Reasonable and I got lucky. The tech knew what it was immediately done and gone in 20 minutes

From Stan’s to Strands to Scams<br>Either the management of Stan’s Heating and Air is incompetent, or they just don’t care, or both.<br><br>We have been in Austin long enough to remember Stan’s as a reliable, well-respected company, so when it came time to replace our two 22-year-old Carrier systems, we turned to Stan’s and bought two new Carrier units. These were installed in December 2021.<br><br>In March 2023, Stan’s came out to change filters and check for maintenance. Two weeks later, the upstairs unit stopped blowing cold, so we called, and a technician came out, looked for a leak, couldn’t find one, filled the refrigerant, and charged us $533. He told us to expect a call from Stan’s management to set up a leak check. No call ever came.<br><br>By June, the unit wasn’t blowing cold again, so the same technician came out and rechecked the system, didn’t find the leak, and filled the refrigerant. We complained and told them this visit was under warranty. The technician again told us to expect a call from Stan’s management to set up a leak check. After waiting for this call for a week, we called and set up the leak check appointment leaving strict instructions that a manager must call in advance to discuss the charges, but again no call.<br><br>When the same technician arrived, he asked whether management had called, and we said no; he told us the leak check was $1050. He spent a reasonable amount of time checking for this leak and again didn’t find it. He says it is time to start replacing parts on a 1 ½-year-old Carrier unit. The parts are under warranty, but the labor isn’t. Again, he told us to expect a call from Stan’s management. After spending almost $1600 with Stan’s, they can’t find our leak or their telephone.<br><br>The original Stan must be turning over in his grave with what has happened to his once stellar company. Now I find out that the company that bought Stan’s, the Strand brothers, another reputable AC company, sold Stan’s to an investment firm. If you are looking for an honest, reliable, reputable AC company in Austin, KEEP LOOKING!

Jackson called & arrived even before<br>our 1-5pm window of time. His coworker came by to verify a few things. They explained everything in detail as to my capacitor being shot after 2.5-3 years in this new house. Apparently, it is known that builders “go with a cheap version of a capacitor; even though they know it’ll go out in approximately three years.” I saw it. It was completely shot. Nothing we did wrong. Just a cheap product put in by Chesmar Homes. The new one Stan’s put in far exceeds the old one & has a warranty. I now have yearly contract for two visits to check &/or fix everything AC & Furnace related. I highly recommend Stan’s AC & Heating! I’ll also be putting a review on my neighborhood Facebook page to let people know who bought Chesmar homes in 2020 like me, that their capacitor may be going soon, too. Jackson was early in the window time, extremely kind, courteous, showed me where my AC line drains from & promptly drained it & he answered all my questions. Highly recommend Stan’s Heating & AC!