I called SS to inspect my AC before the long Labor Day weekend. It was making a buzzing sound. I thought this might be a failing capacitor, which I shared with Melissa who helpfully dispatched Aaron to my house right away.

Aaron inspected the system and said that while the relay was failing and the whole system would need to be replaced within the year, all I needed to last the rest of the summer was a refrigerant recharge. I paid $600 for that. I noticed a “membership” charge for $100. I let Aaron keep it on as long as the recurring billing was turned off.

Two days later, the system completely stopped blowing cold air. I had Aaron come back to inspect and he said the compressor was bad and quoted me a few complete HVAC system replacements. I asked why this didn’t come up two days prior and he said, “Things happen.”

I called in two other companies to inspect SS’s work. They both said adding refrigerant to the system, which was blowing cold air before SS touched it, caused a high pressure condition that finished off the compressor. So I ended up in the exact situation I was trying to avoid: Labor Day weekend with no AC and being forced to replace the HVAC system now.

I won’t be doing business with SS again.

Highly recommend Straight Shooter for any and all of your HVAC needs. Mike came out when our AC went out, had it working in no time (it was old and needed to be replaced) , and then helped us go through all of our options for replacement and helped us set up a time to have the new system installed. Rayy, Kenneth, Frankie, and Mario had our old system out and the new system and duct work in a couple days later and did an absolutelyamazing job. They were all super friendly, very professional

Highly recommend Straight Shooter for any and all of your HVAC needs. Mike came out when our AC went out, had it working in no time (it was old and needed to be replaced) , and then helped us go through all of our options for replacement and helped us set up a time to have the new system installed. Rayy, Kenneth, Frankie, and Mario had our old system out and the new system and duct work in a couple days later and did an absolutelyamazing job. They were all super friendly, very professional and provided an overall amazing experience!

I had Rich from Straight Shooter come out to our house today after we got an astronomical quote from another company Com**** Bro*). I went over the original quote with Rich because 1) the costs were so high and 2) so much of what they had said we needed seemed excessive. Rich patiently listened and looked at the quote and did his own full diagnostic of my AC system, furnace and my attic/ducts. He really reassured me on what I actually needed vs what seemed like add on sales. By the time he was done and fixed what was a must fix, he saved me over $3,000 today. He also gave me a quote for an air purifier system that was significantly less than the other company and helped me with an awesome duct replacement quote.
I think its rare these days to meet such honest reps and I really really appreciate everything Rich did today to make sure we had a proper HVAC system and kept our budget in mind. I highly recommend this company!

I went to Straight Shooter looking for a second opinion when another local company's assessment was going to cost me thousands. I was scheduled and back to running within 24 hours... all during one of our hottest weeks. I expected at least a week turnaround, but the tech arrived (early) and we were back to normal for a FRACTION of what was initially quoted to me by the other company.

While the other company was quick and responsive, they didn't bother to offer solutions to what turned out to be a simple fix for a relatively new unit. Straight Shooter not only assessed the current issue, but did give us a heads up for some preventative maintenance to consider for some potential issues that could occur down the road.

Thanks to Ryan, Straight Shooter, and their ChatBot/AI scheduling for superior service!

Great job!