We were delighted with the work that Stefan did when he came to check our Heat n Glow fireplace unit as well as our Home Fires gas coal basket. He was very knowledgeable and quickly fixed both, neither of which was working correctly. Planning to have Stefan back, I hope, in the spring to dismantle and clean both of the units. Have never had better, more professional fireplace service.

I had American Professional Chimney and Masonry come out to clean my fireplace as it hadn't been cleaned since I bought my house a little over a year ago. The technician who arrived, Mike, was quick to find that our chimney was in very poor condition, which came as a surprise to me since my home inspection didn't make note of any issues. Mike patiently and politely pointed out the issues with my chimney as well as the remedies and timeframe needed to fix them. He then provided me with an estimate and let me know that if I had any other questions I was free to reach out to him. I should add, that Mike did not charge me for the cleaning callout since my chimney was in an unsafe condition to use, and instead treated the visit as a free service estimate call. I really appreciated that. The estimate provided was more than fair when compared to two other estimates I acquired, and the project start date had an incredibly quick turnaround time. When American Professional returned to repair my chimney, they were incredibly efficient, completing the job the same day rather than the two days they originally envisioned. They even re-mortared my fireplace for no extra charge. I would certainly hire them again to clean my chimney as well as for any future masonry projects I might need completed. Great, solid company.

I needed to have a liner put in my chimney because of a hot water replacement. Called and had someone here to inspect a give me a quote the next day. The price was good and they could do the job in a reasonable time. The workers were professional and cleaned the areas where they worked. I was so satisfied with the work and price I then asked to get a quote for my front steps which were falling apart. Again their quote was the best I had gotten so I went with them. They widened my steps and made them up to code with rails. The crew that came to do the work was great and cleaned up after. They explained what was going at every phase of the removal and reconstruction. I would recommend this company for any chimney or masonry jobs.

Excellent service...professional and courteous staff! Have a 100+ year old house...they did a great job of relining my chimney and adding extensions to top to get the chimney up to code! Looking forward to lighting the first fire in more than a decade.

We got a reasonable quote from Stefan in a super quick amount of time, saving $5000 from another company's quote for more work and better materials. We got the work done within weeks versus next year when most of the other companies we spoke to were scheduling. Justin and Edgar showed up and did an AMAZING job. We have a historic house and replacing the liner from 1934 was no mean task. They also installed a new liner for our hot water heater and repaired the masonry at the chimney crown. They worked so hard and stayed late hours to get the job done in a timely fashion. We can't think of enough nice things to say about the job and the people. They left our home and their work areas spotless when they left. They consistently communicated with us about the status of the job and answered all of our questions knowledgeably. I can highly recommend American Professional Chimney and will definitely be using their services again any time I need masonry work or my chimneys cleaned and inspected.

My chimney was not operational and needed some repairs. Contacted APC&M and was given an estimate on the spot for the needed repairs. There were pros and cons. Overall, I gave it an OK experience. CONs: The technicians arrived and gave me a cursory review of what was going to happen (e.g., "liner and masonry repairs") that day. When it came time to perform the outside masonry repairs, they were going to put an elastomeric coating on the chimney crown when, in fact, then crown was to be replaced. That's when I got nervous and I showed them my copy of the estimate/scope of work and the technician took a picture of it with his phone as he said this was different from what he received. That was concerning to me as the estimator said he goes over each job in great detail with the crew prior to their arrival. I immediately got the feeling that this review probably did not happen and then felt the need to watch over them to make sure they were following the scope of work. The technicians did NOT cover/protect my roof the entire time they were working on my chimney (e.g., removing the crown; installing the new liner; grinding out mortar joints; and tuck-pointing). I am not sure if they did not have enough blankets or sheets but there was debris all over my roof. That was relatively annoying as that was the first line item on the estimate/work order and I figured a common practice. Also, the technicians missed a few spots on one side of the chimney where silicone needed to be ground out of the mortar joint and replaced with mortar. I discovered this a few days after they left when I went on to the roof to look my newly repaired chimney. Another crew was supposed to come and install a protective coating over the new crown and apply water seal to the chimney. I was given a date/time by the scheduler. That date has come and gone. I called the scheduler and inquired if they would be coming this week to apply the coating over the new crown and water sealing the chimney as I also wanted to confirm that this new crew would seal a couple of cracked bricks with clear silicone (as identified on the work order). I am not sure why the first crew did not seal the cracked bricks as it was on the work order. The scheduler was under the impression that this work (e.g., elastomeric sealant; water proofing; sealing cracked brick) had occurred and I informed him that no one from his company had come and that's when I felt like the scheduler became very short on the phone and even gave me an attitude. I chose the high road and remained pleasant because maybe he was having a bad day. We all have those every now and then. PROs: · Stefan and Dave are very knowledgeable. I was impressed with the amount they know about chimneys, mantles, hearths, fireplace inserts, etc. · No slimy salesmen recommending un-necessary work. · The estimation process is very easy. On the spot estimates from their estimator. No messing around waiting for an estimate. · Scheduling the job was pretty easy. · The technicians were nice/pleasant and wore masks. · The technicians covered our belongings and did their best to minimize dust/debris. Also, the technicians did a pretty good job cleaning up after the job was done. · The chimney looks better aesthetically. OVERALL: The chimney looks good after being power washed along with the areas that were tuck-pointed. I am happy that there is a new crown and a chimney liner. I look forward to using the fireplace this fall/winter. I was really excited to work with this company after reading such positive reviews in various forums. Had there not been a few speed bumps along the way, I would have gladly given them 5 stars.